How to Re-install My software

1. Ensure that you are connected to the internet.
2. Launch the software
3. Select ‘Activate New Installation ' from the screen that appears
4. Select 'Re-install Existing License' and enter your License Holder Name and Purchase Reference Number in the fields provided.
5. Click the Next button, and your PC should automatically continue through the reinstall process.

If this is not successful, it could be because of the following:

1) You have activated your license too many times - contact support@softwrap.com with your details and request for additional unlocks

2) The software version you are attempting to activate is different to the version that you originally purchased - contact the software publisher and request the same version. If you are unable to get this, contact support@softwrap.com and they will assist you where possible.

3) You are behind a firewall which is not allowing access to the authentication server - ensure ports 80, 443, 9000 & 9001 are available and also ensure that an internet connection from your software is permitted.