Customer support and telephone purchasing
A key missing ingredient to many service providers is the human support element. Softwrap operates a focused support centre to assist users with the installation and licensing of their software, freeing up your resources so that you can focus efforts on further product development and marketing.
A toll-free telephone number ensures that unnecessary charges are not passed onto your customers which in-turn maximizes purchase conversions.
A large number of PC users are still not confident about completing credit card transactions over the internet. A friendly and helpful person-to-person interaction offers these users peace of mind that their transaction is safe from prying eyes.
It is a crucial moment when a user's PC crashes and is re-built just before an important presentation or they prepare to DJ for an event. With any licensed software, it is imperative to re-activate the software immediately and this could mean there is no internet connection available.
Our agents are available Monday to Friday 9am - 3am GMT (1am - 7pm PST) as a support unit to both retrieve misplaced licensing details as well as to provide offline license activation.